|Delivery & Returns Policy|
Standard delivery costs €2.50 or FREE FOR ORDERS OF €25 OR MORE. Charges are shown at the checkout.
Any items that are currently sold out will have a clear message to that effect on each product page - if for any reason, stock becomes sold out after your order is placed, we will aim to contact you soon after the order has been placed. We may offer/recommend alternative items or inform you of the date that we expect the missing item(s) to be back in stock.
Typical delivery can be expected within 1-2 working days of placing an order. However, this is likely to increase to up to 3-4 working days during busy periods such as Christmas and New Year, or if there is reported difficulties with nationwide shipping.
In the event of delivery not being possible within 3 days of receiving the order, we will undertake to keep you informed of any changes and give you the option to cancel the order and receive a full refund of monies paid. If you are not around to take delivery of your parcel or if your package is too large for letterbox , the carrier (generally An Post or Fastway) will leave a calling card telling you how and where you can pick it up. If you cannot be contacted via email or phone within 7 days of first attempted delivery then your parcel will be returned to DK Distribution and you will be liable for an undelivered rate of €4.95 (this fee will apply whether you received free P&P or not).
Your email should contain all references that are on your receipt together with a full explanation of your reason for returning the goods. You should also advise us whether you’d like an alternative product/replacement or a refund (any returns received without prior notice may be delayed in being processed).
Ciaté reserves the sole right of determining whether or not any request for return/refund made by the Customer should be accepted. Under no circumstances can any exchange/refund be entertained where the state or conditions complained of results directly or indirectly from the Customer’s action or inaction.
If you need to return your order, it should be packaged securely in the same packaging in which you received it, with your returns reference clearly displayed on the exterior. This will be supplied to you by the Customer Service team upon notification of your wish to return the items.
Our return address is:
DK Distribution, Knockenhoy Office Centre, Sinnottstown Lane, Drinagh, Co. Wexford.
If you no longer have the original packaging, it is your responsibility to ensure that the goods arrive with us in their original condition. We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging.
For reasons of hygiene, we are unable to offer exchanges or refunds on any opened product.
Vouchers are non-returnable and cannot be exchanged for cash. Ciaté are not liable to cover costs of returned goods where the items are simply unwanted or no longer required. We would recommend that you return your items via recorded delivery and/or obtain a proof of postage for your records in case the items should the item(s) become lost.
If you are returning an order which has qualified for a gift with purchase, the entire order, including any complimentary gifts will need to be returned.
Exchanges will be processed within 2 working days from the date the returned goods are received. Postage charges will be applied for any exchanges at the standard rate.
Where a refund is due, this will be processed in 2 working days from the date the returned goods are received, reflecting against your card with 7-10 working days.